1. What’s the biggest lesson you learned from the pandemic?
The biggest thing I learned is that we truly can work anywhere! It has allowed us to hire great people without being tied down to specific areas which have been a great asset to our company.
2. Communication is a huge part of your role. How do you manage to always be out front and in control?
Ha! I wish I was always in control – some days definitely get the best of me! Our goal in the Client & Carrier Services department here at Candor is to provide information before it is asked of us. While I believe we do a fantastic job with that & I can say wholeheartedly that everyone on this team does their very best, at the end of the day we really can only do one thing at a time. That is something I always remind myself & my team. So, no matter how busy we are or how overwhelming some days can get – just tackle one thing at a time & we will always make it through! And if you need to step away, step away! Sometimes that 5-minute breather can make a world of difference!
3. What has been the biggest challenge for your clients? Carriers?
I think just having to adapt to all the changes with everything has been a challenge for everyone. At the beginning of this pandemic, everything was shut down, but freight still needed to move! On top of that, this pandemic has brought to light how much people want to be paid what they are worth which unfortunately drove costs up all around. So, finding ways around that and finding drivers willing to even haul freight was a challenge & still can be to this day.
4. What’s your best advice to clients? Carriers?
Patience & Understanding. Right now, pretty much everyone is understaffed – so places we go to regularly where we used to be in & out can sometimes take hours before we are helped. It’s super frustrating for all involved but I think it’s important to remember that we are all doing our best. At least you want to believe that is the case!
5. What’s your favorite quote?
(The devil is in the detail) “Don’t deliver a product, deliver an experience” – Unknown
6. How would you describe the value at Candor Expedite and why is it unique?
Our name literally means “the quality of being open & honest in the expression”. I am so grateful to work for a company that values transparency and honesty. In this industry – anything can happen, and it does! I say all the time that logistics & transportation keep you on your toes as no two days are ever the same. It’s inevitable that something will go wrong at some point. So being able to be fully transparent with our customers is something that makes Candor so unique. We are always straightforward and honest & are constantly working on ways to improve & go above and beyond for customers.
About Stephanie Markese –
Client & Carrier Services Manager, Candor Expedite
Master Juggler | Process Driven | Collaborator
Stephanie is proud to be one of Candor Expedite’s first employees, creating the Client Carrier Services Group — the go-between for the carrier and the client: from booking to delivery. Often referred to as a “master juggler”, Stephanie loves the “organized chaos” of her role and how process-driven everything is in her world.
After over a decade in accounting and procurement, Stephanie found her home at Candor. Back in 2018, she was drawn to being a part of founder Nicole Glenn’s vision to build the smartest and most efficient freight business that delivers on its clients’ promises.
Prior to Candor, Stephanie spent nearly eight years working in Accounts Payable at Gibson Electric & Technology Solutions where she managed millions of dollars of invoices and purchase orders and insured a smooth-running operational flow. Before Gibson, she honed her foundational business skills as a Procurement Associate for EMCOR Facilities Services.
Stephanie is most excited to be a real change agent for the logistics industry – being part of a women-owned and operated business enterprise that celebrates diversity and equality.
Connect with Stephanie on LinkedIn: https://www.linkedin.com/in/smarkese/ Follow Candor Expedite at www.linkedin.com/company/candorexpedite/ Website: www.candorexp.com
To learn more about our company, visit us today www.candorexp.com or give us a call today 630.480.6798
Candor Expedite is a woman-owned and operated expedite service provider specializing in hotshot ground shipments as well as white glove services nationwide.